When it is time for an appointment, some people can’t help but feel nervous or anxious. It’s essential for them to feel comfortable and relaxed, whether they’re new visitors or regulars, though. Sitting in a waiting area with stark lighting and stiff seating won’t make them feel any better.
So what are some ways to improve the space itself? Trying different ways to make your client waiting area more inviting will make each individual feel like they’re essential and give them the ability to decompress before their appointment.
Update the Waiting Area Layout
No matter what sort of place a client visits, almost every waiting area is about the same. It consists of rows of chairs with oversized end tables and old magazines and newspapers. Sometimes, the room may also have an old television blaring the same news channels.
So how do you remedy this dreary atmosphere? For clients to feel more welcome, consider readjusting the layout. You can place a few chairs around a coffee table for families, put in a child play area to keep the young ones entertained, and have a quiet spot for professional clients.
Keep the Waiting Area Clean
The client waiting area should reflect the professionalism of the facility; visible grime and debris are an immediate source of discomfort for any client. They show laziness, disorganization, and obliviousness to people’s comfort. One of the best ways to make your client waiting area more inviting is to stay on top of cleanliness.
Keeping the facility immaculate is a good professional practice that communicates to your clients that you care. Keeping surfaces and seating areas clean builds trust and prevents illnesses from spreading. Additionally, upgrading furniture and paint keeps the space fresh.
Add Extra Details and Personality
Having a stark room with white walls and outdated features can bring a person’s mood down. It makes them more nervous and lessens their chance of returning. Upgrading your setting adds a pleasant feeling, and providing personable details can make a client’s first impression positive.
For example, adding warm lighting can make a client feel more welcome. Don’t stop at just refreshing furniture and lighting; pay attention to other details, too. For example, you can have a statement piece made of architectural metal fabric to make your waiting area stand out from the rest. Add a couple of paintings, a water cooler, fresh flowers, aquariums, and even complimentary lotions to take home.
Clients should feel comfortable enough to become regulars. So take the time to make your space more welcoming and relaxed. Making a client feel heard and respected is all part of taking care of them.